computer help

hours & location

Mon-Fri: 8:00am-6:30pm
Sat-Sun: 9:00am-6:30pm
Call/Text: 604-728-2325


No.3 and Steveston Hwy (TEKNICIAN)

BrD Teknician Solutions Ltd.
100-7831 Steveston Hwy
Richmond BC V7A 1L9

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service & cities

Mobile Computer Service
Richmond, Vancouver, Burnaby, New West, Surrey, Ladner, Tsawwassen.

In-Store Computer Service
As long as you're willing to come or ship to us we accept work from everywhere in Canada.

Remote Computer Service
We cover the entire Canada remotely.

service & areas

Home Terms & Conditions
Terms & Conditions Statement Print E-mail

Click here for Data Recovery Statement

Terms and Conditions is updated with regularity. Please make sure to read it before you submit your hardware to us.

1-) With respect to service,

  • Once notified you have 5 business days to pick up the serviced/returned hardware at our store, after which we have the right to set a fee of $18.75/week for storage and liability.
  • If you fail to pick up the serviced/returned hardware by the 30th day we will not be liable for it nor its content, and we reserve the right to resell it to offset your bill.
  • A finance charge of 5% per month will be charged on all past due balances.

2-) With respect to merchandise,

  • All claims for shortages, damaged shipments or other errors must be in writing to us upon receipt of shipment.
  • Refunded merchandise (if applicable) has to be returned to us within 7 business days of receipt and a restocking charge of 25% will be assessed on all refunds.
  • A finance charge of 5% per month will be charged on all past due balances.
  • Until we have received full payment the merchandise remains our property and shall be kept separate and apart from other goods or items and you shall maintain a separate accounting book for the merchandise.
  • You agree that we have the right to set off payment against any money or goods due or belonging to you.

3-) RMA Procedures,

  • Merchandise returned to us must include copy(s) of original invoice(s) and a copy of RMA request form. RMA Number if issued is valid for 30 days only.
  • DOA (Dead On Arrival) items must be returned with original packing and all accessories within the warranty period.
  • Any returned item received damaged, tampered, altered and/or abused will be subject to refusal and warranty voided.
  • All returns must be shipped fright prepaid and must have an RMA number printed on the shipping label.
  • Warranty is effective from the date of original invoice. For full warranty details, please refer to the Warranty section.