Unless otherwise specified, the Manufacturer's Warrranty for parts and the Vendor's DOA and/or Labor Warranty cover the merchandise. The vendor will determine which warranty policy is applicable.

If the merchandise is not in good working condition within the warranty period, the Vendor reserves the option to either:

a) Repair the defective merchandise;

b) Replace the merchandise which must be returned to the Vendor freight prepaid in original packing along with the invoice, product failure information and the RMA (Return Merchandise Authorization) Number assigned by the Vendor prior to shipment;

c) Replace by similar functional products.

The warranty does not extend to any merchandise that is physically damaged or is not under normal operating conditions as a result of any misuse, mishandling or improper installation on the Buyer's/User's part.

Merchandise returned as defective will be tested. If any merchandise returned is found to be working properly, up to manufacturer's specification, the Buyer will be charged a flat fee of $75.00 per merchandise, for testing and verification.

The Vendor will assist the Buyers on technical matters at no charge for situations that require reasonable technical assistance. However, when excessive demand for support occurs and is determined to be a result of the Buyer's lack of product knowledge or improper use, the applicable hourly rate will be charged for Technical Support.